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About 1win Bangladesh

Table of Contents

Our Mission & Vision

At 1win Bangladesh, we are dedicated to revolutionizing the online gaming experience for Bangladeshi players. Our mission extends beyond providing entertainment – we strive to create a secure, transparent, and culturally relevant platform that respects local values while delivering world-class gaming services.

Core Values

Integrity: Every transaction, game outcome, and customer interaction is conducted with complete transparency
Innovation: Continuously upgrading our technology to provide cutting-edge gaming experiences
Responsibility: Promoting healthy gaming habits and providing comprehensive support systems
Community: Building lasting relationships with our Bangladeshi users through localized services

Who We Are

1win is a globally recognized online gaming platform that began its journey in 2018. What started as a vision to democratize online gaming has evolved into one of the most trusted names in the industry, serving millions of users across multiple continents.

Our Bangladesh Journey

In 2020, recognizing the growing demand for quality online gaming services in Bangladesh, we established our dedicated Bangladesh division. This wasn’t merely an expansion – it was a commitment to understanding and serving the unique needs of Bengali players.

Our Bangladesh operations include:

A dedicated team of 150+ professionals based in Dhaka
Local partnerships with payment providers and technology companies
Customized gaming content reflecting Bengali preferences
Investment in local infrastructure to ensure seamless service delivery

Our Team of Experts

Our success is built on the expertise of our diverse team:

Gaming Specialists

Over 50 certified gaming professionals with international experience
Former employees of leading gaming companies like Bet365, William Hill, and Paddy Power
Specialists in sports betting, casino operations, and game development
Regular training on latest gaming trends and technologies

Technology Experts

30+ software engineers specializing in gaming platforms
Cybersecurity professionals with certifications from CompTIA and ISO
Mobile app developers creating seamless iOS and Android experiences
AI and machine learning experts optimizing user experiences

Customer Experience Team

70+ customer service representatives fluent in Bengali, English, and Hindi
Average response time of under 2 minutes for live chat queries
Specialized training in responsible gambling counseling
Cultural sensitivity training to understand Bengali customer needs

Compliance & Legal Team

Licensed attorneys specializing in international gaming law
Compliance officers ensuring adherence to all regulations
Regular audits and assessments of our operations
Partnerships with leading law firms in Bangladesh and internationally

Comprehensive Services for Bangladesh

Localized Gaming Experience

Language & Cultural Adaptation

Complete platform translation in Bengali by native speakers
Cultural customization of promotions and bonuses
Local holiday celebrations and special events
Bengali-speaking dealers for live casino games

Payment Solutions We understand the importance of convenient payment methods for our Bangladeshi users:

Mobile Wallets: bKash, Nagad, Rocket integration with instant processing
Bank Transfers: Partnerships with major Bangladeshi banks
Cryptocurrency: Bitcoin, Ethereum, and other crypto options
Prepaid Cards: Local prepaid card acceptance
Processing time: Deposits instant, withdrawals within 24 hours

Betting Markets Tailored for Bangladesh

Comprehensive coverage of Bangladesh cricket matches
Kabaddi and football leagues popular in Bangladesh
International cricket with special focus on subcontinental teams
Local tournament sponsorships and exclusive betting opportunities

Technology Infrastructure

Platform Performance

99.9% uptime guaranteed through redundant server systems
Average page load time under 2 seconds
Mobile-optimized platform consuming minimal data
Offline betting slip feature for unstable connections

Mobile Applications

Native apps for Android and iOS
App size under 50MB for easy downloading
Biometric login for enhanced security
Push notifications for personalized updates

Legal Compliance & Licensing

Regulatory Framework

1win Bangladesh operates under a comprehensive legal framework:

Primary License

Curaçao eGaming License (No. 8048/JAZ2018-040)
Regular audits by Curaçao Gaming Control Board
Compliance with international gaming standards
Annual license renewal with strict requirements

Additional Certifications

eCOGRA certification for fair gaming
ISO/IEC 27001:2013 for information security
PCI DSS Level 1 certification for payment security
GLI (Gaming Laboratories International) certification for RNG

Compliance Measures

Anti-Money Laundering (AML)

Comprehensive KYC (Know Your Customer) procedures
Transaction monitoring systems
Suspicious activity reporting protocols
Regular AML training for all staff

Data Protection

GDPR compliance even outside EU jurisdiction
Local data storage in secure facilities
Right to data deletion and portability
Transparent privacy policy in Bengali and English

Responsible Gaming Excellence

Comprehensive Player Protection

Self-Control Tools

Deposit limits: Daily, weekly, and monthly options
Time limits: Session reminders and automatic logouts
Loss limits: Prevent excessive losses
Cooling-off periods: Temporary account suspensions
Self-exclusion: Permanent account closure option

Assessment Tools

Self-assessment questionnaires
Gambling behavior analysis
Personalized risk reports
Professional counseling referrals

Education & Awareness

Responsible gambling section in Bengali
Video tutorials on setting limits
Articles about recognizing problem gambling
Success stories from recovered gamblers

Support Network

24/7 Helpline Services

Toll-free number for Bangladesh: 0800-XXX-XXXX
Trained counselors speaking Bengali
Immediate crisis intervention
Follow-up support programs

Partnerships

Collaboration with Bangladesh Mental Health Foundation
Partnerships with local rehabilitation centers
Support groups for affected families
Research initiatives on gambling behavior in Bangladesh

Security & Technology

Advanced Security Measures

Encryption & Protection

256-bit SSL encryption for all data transmission
Two-factor authentication for account access
Biometric login options on mobile devices
Regular security audits by independent firms
Dedicated security operations center monitoring 24/7

Fraud Prevention

AI-powered fraud detection systems
Real-time transaction monitoring
Device fingerprinting technology
Behavioral analysis for unusual patterns
Immediate account protection protocols

Fair Play Guarantee

Game Integrity

RNG certification from multiple testing laboratories
Monthly payout reports published publicly
Live game monitoring for irregularities
Player dispute resolution within 48 hours
Transparent odds display for all games

Third-Party Audits

Quarterly audits by PwC
Annual fairness reports by eCOGRA
Random game testing by GLI
Financial audits by Ernst & Young

Local Initiatives

Sports Development

Sponsorship of youth cricket academies
Support for women’s sports in Bangladesh
Funding for sports equipment in rural areas
Scholarships for promising athletes

Education Programs

Digital literacy initiatives
Responsible internet usage workshops
Mathematics and probability education
Career development in technology sector

Community Support

Disaster relief contributions
Healthcare camp sponsorships
Environmental conservation projects
Cultural festival sponsorships

Economic Contribution

Employment Generation

Direct employment for 150+ Bangladeshis
Indirect employment through partnerships
Internship programs for university students
Skills development initiatives

Local Business Support

Partnerships with local payment providers
Contracts with Bangladeshi software companies
Marketing collaborations with local agencies
Support for small business digitalization

Awards & Recognition

Industry Accolades

2024 Awards

Best Customer Service - Asian iGaming Awards
Innovation in Localization - Bengal Business Awards
Corporate Social Responsibility - South Asian Gaming Summit
Mobile Platform of the Year - SBC Awards Asia

2023 Awards

Responsible Operator - Global Gaming Awards
Best Employer - Bangladesh HR Excellence Awards
Technology Innovation - FinTech Bangladesh
Customer Choice Award - Online Gaming Review

Certifications & Memberships

Member of International Betting Integrity Association (IBIA)
Certified by Responsible Gambling Council
Member of Asian Gaming Association
Participant in UN Global Compact

Future Commitments

Innovation Roadmap

Technology Enhancements (2025-2026)

Virtual Reality casino experiences
Blockchain-based transparency features
AI-powered personalized gaming
Enhanced mobile capabilities

Community Investments

৳10 million commitment to youth sports
Expansion of responsible gaming programs
Technology education centers in 5 cities
Women empowerment initiatives

Contact Information

Customer Support

Email: [email protected]
Live Chat: Available 24/7 in Bengali and English

Responsible Gaming Support

Email: [email protected]
Counseling Centers: Available in major cities