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Responsible Gaming at 1win Bangladesh

Table of Contents

Our Commitment to Player Wellbeing

At 1win Bangladesh, responsible gaming is not just a regulatory requirement – it’s a fundamental part of our mission. We believe that gaming should remain an enjoyable form of entertainment, never becoming a source of financial stress or personal hardship. Our comprehensive responsible gaming program is designed to help you maintain control and enjoy gaming safely.

Understanding Responsible Gaming

Responsible gaming means:

Playing within your financial means
Setting time and money limits
Never chasing losses
Keeping gaming as entertainment, not a source of income
Being aware of the signs of problem gambling
Seeking help when needed

Self-Assessment Tools

Gaming Behavior Questionnaire

Take our confidential self-assessment to evaluate your gaming habits:

Ask Yourself:

Do you spend more money on gaming than you can afford?
Have you ever lied about your gaming activities?
Do you feel anxious when not gaming?
Have you borrowed money to gamble?
Has gaming affected your relationships or work?
Do you chase losses by playing more?
Have you tried to stop gaming but couldn’t?
Do you gamble to escape problems or negative feelings?

If you answered “yes” to two or more questions, we encourage you to use our responsible gaming tools or seek professional help.

Risk Assessment Calculator

Our automated risk assessment tool analyzes your:

Deposit frequency and amounts
Playing duration patterns
Game selection behavior
Win/loss ratios
Account activity changes

Access your personalized risk report in your account settings.

Player Protection Tools

Account Limits

Set personal limits that work for you:

Deposit Limits

Daily limit: ৳500 - ৳50,000
Weekly limit: ৳2,000 - ৳200,000
Monthly limit: ৳5,000 - ৳500,000

Loss Limits

Daily loss limit
Weekly loss limit
Monthly loss limit

Session Time Limits

Automatic logout after set duration
Reality check notifications every 30/60/90 minutes
Daily playing time restrictions

Wagering Limits

Maximum bet per game
Total wagering limit per session
Sport-specific betting limits

Cool-Off Periods

Take a break when needed:

24-hour cool-off
7-day break
30-day timeout
6-month suspension

During cool-off periods:

No access to gaming features
No promotional communications
Access to account history maintained
Withdrawals still processed

Self-Exclusion Options

For longer-term protection:

Temporary Self-Exclusion

6 months minimum
1 year
2 years
5 years

Permanent Self-Exclusion

Irreversible account closure
Name added to exclusion database
Prevention of new account creation
Refund of account balance

Recognizing Problem Gambling

Warning Signs

Be aware of these indicators:

Behavioral Changes

Preoccupation with gambling
Increasing bet amounts
Gambling longer than planned
Neglecting responsibilities
Mood swings related to wins/losses
Secretive behavior about gambling

Financial Signs

Borrowing money frequently
Selling possessions to gamble
Unpaid bills despite income
Unexplained financial problems
Using credit cards for gambling
Asking for salary advances

Emotional Indicators

Anxiety when not gambling
Depression after losses
Irritability when interrupted
Loss of interest in other activities
Sleeping problems
Guilt or shame about gambling

Social Impact

Relationship conflicts
Isolation from friends/family
Work performance issues
Lying about whereabouts
Broken promises to quit
Arguments about money

Support Resources

24/7 Helpline

Services available:

Immediate crisis support
Confidential counseling
Bengali and English support
Professional guidance
Family support services

Professional Counseling Partners

We work with certified counseling services:

Bangladesh Mental Health Initiative

Email: [email protected]
In-person sessions in major cities

Gamblers Anonymous Bangladesh

Meeting locations in Dhaka, Chittagong, Sylhet
Online support groups
Peer mentorship programs

Family Support Network

Counseling for affected family members
Financial guidance services
Relationship counseling

Online Resources

Educational Materials

Responsible gaming video guides
Downloadable worksheets
Budget planning templates
Mobile apps for tracking
Self-help books (PDF format)

Support Communities

Moderated online forums
Success story sharing
Anonymous chat rooms
Weekly webinars
Recovery podcasts

Tips for Responsible Gaming

Before You Play

Set a Budget
- Decide how much you can afford to lose
- Never gamble with borrowed money
- Separate gambling funds from essential expenses
Set Time Limits
- Decide session duration in advance
- Use phone alarms as reminders
- Take regular breaks
Understand the Games
- Learn odds and house edges
- Read game rules thoroughly
- Practice with free versions first

While Playing

Monitor Your Emotions
- Stop if feeling frustrated or angry
- Don’t chase losses
- Celebrate small wins responsibly
Stay Rational
- Remember: the house always has an edge
- Past results don’t affect future outcomes
- Lucky streaks don’t last forever
Take Breaks
- Step away every hour
- Do other activities between sessions
- Don’t gamble when tired or stressed

After Playing

Review Your Activity
- Check win/loss statements
- Assess if you stayed within limits
- Journal your gaming experiences
Maintain Balance
- Engage in non-gambling activities
- Spend time with family/friends
- Pursue hobbies and interests

Information for Family & Friends

How to Help Someone

If you’re concerned about someone’s gambling:

Approach with Care

Choose a calm moment to talk
Express concern without judgment
Use “I” statements about your feelings
Listen without interrupting
Offer support, not ultimatums

Provide Resources

Share our helpline number
Suggest professional counseling
Accompany them to support meetings
Help them set account limits
Monitor progress together

Protect Yourself

Don’t enable gambling behavior
Refuse to lend money
Seek support for yourself
Set personal boundaries
Consider family counseling

Warning Signs in Others

Watch for:

Frequent requests for money
Unexplained absences
Mood changes
Financial difficulties
Relationship problems
Work issues

Financial Management Tools

Budget Calculator

Our free budget calculator helps you:

Track income and expenses
Set gambling limits
Monitor spending patterns
Plan for savings
Manage debt

Download our Budget Planning App

Debt Management Resources

If gambling has caused financial problems:

Free financial counseling
Debt consolidation advice
Payment plan assistance
Legal aid references
Bankruptcy prevention

Underage Gambling Prevention

Age Verification

We strictly enforce 18+ policy through:

Government ID verification
Credit check validation
Facial recognition technology
Address verification
Random age audits

Parental Controls

Parents can:

Block gambling sites on home networks
Monitor children’s online activity
Set device restrictions
Access educational resources
Report underage gambling attempts

Education for Youth

We support:

School awareness programs
Parent-teacher workshops
Youth counseling services
Prevention campaigns
Research initiatives

Research & Advocacy

Our Research Initiatives

1win Bangladesh funds research on:

Gambling behavior patterns in Bangladesh
Effectiveness of prevention tools
Cultural factors in problem gambling
Treatment success rates
Technology solutions

Policy Advocacy

We advocate for:

Stronger consumer protections
Improved treatment funding
Better industry standards
Enhanced regulatory frameworks
Public awareness campaigns